Shipping & Delivery Policy – HellyProm
Delivery Options
We offer several shipping methods to meet your needs:
- Standard Delivery (3-5 business days)
- Express Delivery (1-2 business days)
- Next Day Delivery (order before 12pm)
Processing Time
All orders are processed within:
- 1 business day for in-stock items
- 3-5 business days for made-to-order items
- 5-7 business days during peak seasons
Shipping Destinations
We currently ship to:
- United Kingdom (Mainland)
- Northern Ireland
- Selected European countries
- International destinations (additional charges apply)
Shipping Costs
Delivery charges vary depending on:
- Package weight and dimensions
- Delivery speed selected
- Destination country
Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email
- Tracking number
- Estimated delivery date
Delivery Issues
If you experience any problems with delivery:
- Check tracking information first
- Contact your local delivery office
- Reach out to our customer service if unresolved
Important Notes
- Someone must be available to receive the package
- Delivery times are estimates, not guarantees
- Customs fees may apply for international orders
- Signature may be required upon delivery
Returns & Exchanges
Please see our Returns Policy for information about:
- Returning unwanted items
- Exchanging sizes/colors
- Reporting damaged deliveries
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